Terms & Conditions

Vendor

Mjöll ehf. 
Kt. 670220-950
VAT no. 137123
Address: Hamraborg 20A 200 Kópavogur
Email: mjoll@mjoll.is
Phone: +354 847-7432
 
All prices include VAT sales tax.
All orders are processed within two business days, unless otherwise stated in the product description or in the case of custom orders. For custom orders, the processing time will be discussed and agreed upon between mjöll and the customer.

Privacy policy

All personal information will be strictly confidential and will not be given or sold to a third party.
 

Governing law / Jurisdiction

These Terms and Conditions are in accordance with Icelandic law.

Returns & Exchanges

Cancellations must be made within 24 hours of placed orders, after that we do not offer refunds. However, if you are for any reason unsatisfied with your purchase, or just happen to change your mind once you’ve received your jewellery, we offer exchanges/credit. The jewellery must be in new & unused condition.

Shipping & handling costs for exchanges are at the expense of the customer.
Exchanges/credit are accepted within 14 days after the customer has received their order.
Custom & personalized orders are non refundable/exchangable.
Sale items are non refundable/exchangable.

We carefully inspect each piece of jewellery before it leaves our workshop and want all of our customers to be happy with their purchases. If you do happen to receive a flawed or faulty product from us, please contact us immediately (send pictures of the item to mjoll@mjoll.is) and we will do our best to resolve the issue.

 

Shipping & Handling 

We ship our products worldwide from Reykjavík, Iceland.

All orders are processed within 3 - 4 business days, unless otherwise stated in the product description or in the case of custom orders. For custom orders, the processing time will be discussed and agreed upon between mjöll and the customer.
Please keep in mind that some of our products, such as most of our rings, are made to order and may therefore require a few extra processing days. Our made to order products are processed in the order in which they are received.

DOMESTIC ORDERS
Flat rate shipping: 400 ISK.
Free shipping for all orders over 10.000 ISK.

INTERNATIONAL ORDERS
Free international shipping on all orders over 25.000 ISK

mjöll reserves the right to cancel orders without notice, e.g. due to incorrect price information or discontinuation of certain products. mjöll reserves the right to confirm orders via various platforms, e.g email, social media messaging, phone and verbally.